I want to sign up as a customer. How do I do that?
This can be done via this page. In the application form, you can specify exactly which services you want to use.
I want to cancel my acount with VWE. Where can I do this?
Cancelling your account or (one or more) services can be done via www.vwe.nl/opzeggen. Please note the notice period as stated in the General terms and conditions.
Of course, we prefer to keep you as a customer. Should you have any concerns, our Customer Contact Centre is always there for you. Visit Contact up!
I get the error message ‘no or invalid certificate offered’ or ‘The page requires a client certificate’ when logging in to MijnVWE. What should I do?
You do not have an RDW certificate installed on the device you are using. Or you may be using a revoked or expired RDW certificate. Only the last RDW certificate issued is valid. Some things you can try:
- Install the certificate on the device you want to use
- Check whether the certificate is still valid. A certificate is valid for a maximum of 2 years. The RDW sends a new certificate several weeks in advance.
- Have you had an RDW/CVK number change? Take Contact on with the KCC.
Before trying to log in to My VWE again, it is STRONGLY recommended that you close ALL your browser screens first and then try again.
Need help with certificate issues? Use the manual or take Contact on with the KCC.