When can I reach Autotrust if I have specific questions about a policy or product?
Autotrust can be reached Monday to Friday from 08:30 - 17:00. You can contact them by phone: 0592-340018 or by e-mail: info@autotrust.nl
What does the notification look like with a pre-mandatory inspection?
nif a pre-inspection is mandatory, you will see the screen and message below:
When is a My Car Coach inspection mandatory?
Any vehicle covered by the Luxury & Performance Guarantee must be inspected by My Car Coach beforehand. In addition, there are some brands that are ticked by Autotrust as ‘high-risk’ and therefore also require a pre-inspection. The most common vehicles covered by this are BMW`s with an N20B20 engine. If you have any doubts or questions, contact Autotrust via telephone number 0592-340018 or via info@autotrust.nl
Does an excess period apply?
Yes, for the first 15 days after the warranty takes effect, the dealership is responsible for the vehicle itself and no claim can be made to Autotrust.
Are there additional charges for taking out a policy for an import vehicle?
No, there are no additional charges. However, the vehicle must have a full and correct service history. The odometer reading must also be correct. A provisional premium calculation can be made based on the Dutch registration number of a similar vehicle of the same age.