Frequently asked questions

On the My VWE login screen is the link ‘Forgot your password?’. Clicking on this will open a screen where you can request a new password. Follow the instructions on this screen. You will need your VWE customer number and login name.
If your login name is already blocked, don't worry, this block is removed after a password reset!

Have you lost your customer number or login name? Then take Contact on with the KCC

You can find an invoice in the following ways:
- In most cases, we will send you the invoice via e-mail
- You can find all invoices on My VWE. Login and go to My Company -> Invoices

View the detailed explanation about creating shortcuts and Favourites so you can quickly get to the MijnVWE login page.

We deliberately chose this starting point because you are always working with a vehicle. Logical set-up is therefore that you from the vehicle works. Then you immediately have everything from and around that vehicle at hand too!

First, key in the registration number in the search bar at the top of the ‘vehicles’ page. This will take you to the vehicle file, where you can choose ‘Free goods (ORV)’ under the ‘purchase’ heading. Here you can enter the relevant vehicle in the company stock.

On the “Vehicles” page, you can use the white search bar to search for a vehicle. This can be done via a registration number, but also via a chassis number. Should the vehicle not be found, you can create a vehicle file manually, using the “Create a file manually” or “Add vehicle manually” button. Once the vehicle file is created, you can immediately do transactions with that vehicle.

When creating the vehicle file, enter as much information about the vehicle as possible to build a complete file. If the vehicle is later registered, we link the chassis number to that registration number and the vehicle file becomes complete.

You do not have an RDW certificate installed on the device you are using. Or you may be using a revoked or expired RDW certificate. Only the last RDW certificate issued is valid. Some things you can try:
- Install the certificate on the device you want to use
- Check whether the certificate is still valid. A certificate is valid for a maximum of 2 years. The RDW sends a new certificate several weeks in advance.
- Have you had an RDW/CVK number change? Take Contact on with the KCC.

Before trying to log in to My VWE again, it is STRONGLY recommended that you close ALL your browser screens first and then try again.

Need help with certificate issues? Use the manual or take Contact on with the KCC.

Cancelling your account or (one or more) services can be done via www.vwe.nl/opzeggen. Please note the notice period as stated in the General terms and conditions.

Of course, we prefer to keep you as a customer. Should you have any concerns, our Customer Contact Centre is always there for you. Visit Contact up!

Through the BPM calculator you can calculate how much residual BPM is on a vehicle.

Yes, an export transaction can be reversed within two weeks or six weeks. Depending on what kind of export transaction it was. Take Contact on with the KCC.

There are several criteria for selling without BPM:

• The vehicle must be exported to a country within the EEA (EU, Norway, Iceland and Liechtenstein);
• The vehicle must have been imported into the Netherlands on or after 16 October 2006 (either new or used is accepted);
• BPM must have been paid on the vehicle.

Take Contact on with the KCC.

This can be done at the VWE head office in Heerhugowaard or at one of our service points. Contact.

• The complete most recent registration certificate. From 1 January 2014, every time there is an owner change, the paper registration certificate will be replaced by a registration card. Therefore, the following distinction exists:
• If a Registration Card was not previously applied for the vehicle, bring the following paper registration documents: Part II (1B Registration Certificate) and Copy Part III/Transcription Certificate/Part II).
• If a Registration Card has been applied for, take this Registration Card along with the corresponding registration code.
• The corresponding number plate(s)
• Exact vehicle odometer reading
• Proof of identity (original and valid):
  • International: identity card or passport
  • National: driving licence, identity card or passport
  • Please note that a residence permit will not be accepted

In that case, bring the following items to one of the Service Points: the vehicle, the invoice at the foreign address outside the EU, the vehicle registration card/complete vehicle registration certificate and a valid ID.

If you go to a service point, the advice is to check with them first what they need from you.

An export registration plate is valid for 14 days unless the car's MOT expires within those 14 days. The export licence plate then expires when the MOT would also expire.

We can issue an invoice declaration for various vehicles. This is only possible if the vehicle is exported via VWE and if the origin of the vehicle can be proved with a supplier's declaration. For a caravan, VWE cannot issue an invoice declaration EUR.1. For this, you can contact the Chamber of Commerce. Finally, it is important to note that we are also obliged to issue an EAD Customs document if the vehicle has an invoice value of over €6,000.

No, this is not possible. After the expiry date, the vehicle cannot be used on public roads.

In that case, you can also collect the environmental sticker from one of the Service points and pay there.

If ordered and paid on working days before 5 p.m., the environment sticker will be sent the same day via PostNL. We depend on PostNL for the lead time of the delivery of the environmental badge. This may therefore take several days.

Only orders paid for via iDEAL | Wero will be processed. The other order numbers can be considered void.

The environmental sticker (umweltplakette) is required to drive a car in the environmental zones of German cities. Mopeds, mopeds, motorbikes, scooters, three-wheeled vehicles, agricultural tractors, mobile machinery and equipment, work traffic and emergency vehicles do not need an environmental sticker. In addition, vintage cars - registered before 1 January 1978 and fitted with Dutch historical blue number plates - also do not need an environment sticker. In that case, however, a copy of the Dutch registration certificate or the FIVA Identity Card must be placed clearly visible behind the windscreen.

Cities can close areas with particularly high particulate matter concentrations to vehicles with high particulate emissions. These environmental zones are marked with a special road sign. The establishment of environmental zones is based on an EU directive which stipulates that a limit value for particulate matter (50 micrograms per cubic metre of air) may not be exceeded on more than 35 calendar days. Germany has transposed this directive into national law with the so-called “Kennzeichnungsverordnung”.

Newer cars often have high environmental ratings such as Euro 5 and Euro 6. For these too, you will receive a green sticker with 4 on it. This is currently the highest class associated with the environmental sticker. There are currently no legal regulations in Germany on which vehicles will receive a Blue Sticker ( light blue / dark blue ).

Retrieved from this page you will find an overview of all cities with an environmental zone. Zones are added periodically and those already set up as environmental zones are also becoming stricter in allowing lower emission class vehicles (higher emissions). So keep an eye on this overview.

Nationwide, exemptions exist for a range of vehicles, such as mopeds, motorbikes, ambulances and tractors. Oldtimers with a so-called “H” registration number also do not have to be stickered. In addition, there are numerous municipal exemptions for certain distressing cases, for which, however, there are very different solutions from one city to another. If in doubt, contact the relevant municipality.

Only urban areas have environmental zones. Using only German motorways does not require an Environmental Sticker.

Yes, the environment sticker is recognised throughout Germany.

The Environmental Sticker is issued by registration number and is valid indefinitely in combination with your registration number. The data on the environment sticker must match the data on the vehicle registration certificate.

Yes, you can. Fines can be up to €80 and, in addition, you get a point in Flensburg (German system of penalty points in traffic). If the sticker is not affixed properly visible, you risk a €40 fine.

Cars that have a European Disabled Parking Card clearly visible behind the windscreen are exempt from the Environmental Sticker.

The environment sticker can only be attached to a window once due to the special adhesive layer. So for a replacement window, you need to purchase a new Environment Sticker. You can order it via this page. This may be covered by the insurance company. Check with your insurer about this.

The environmental sticker is custom-made for your vehicle. Therefore, once the environmental sticker is printed (with your registration number), we cannot reverse the order or return the amount paid.

The vehicles below are exempt from the environmental sticker:

• Mopeds, mopeds, motorbikes, scooters and three-wheeled vehicles.
   
• Agricultural tractors.
   
• Mobile machinery and equipment.
   
• Work traffic.
   
• Vehicles used by emergency services.
   
• Motor vehicles for the benefit of people with disabilities, where the vehicles must be registered as such. If you hold a European Disabled Parking Card, you are exempt from the environmental badge. This disabled parking card must be clearly visible behind your windscreen as soon as your vehicle is parked in a restricted zone. If you are checked for the presence of the environmental sticker within the Umwelt zone, the European Disabled Parking Card is your proof of your permanent exemption.
   
• Oldtimers with historical registration plates registered as such in Germany (the vehicle must be at least 30 years old and bear the “H” badge or the red “07” badge) or oldtimers registered in other EU countries meeting corresponding conditions have a permanent exemption from the environmental sticker. Therefore, if your vintage car is registered in the Netherlands, has a date of first admission before 1 January 1978, and the vehicle has Dutch historical registration plates (the blue plates), you do not need an environment sticker. However, to enter an Umwelt zone, you still need a FIVA Identity Card. You can apply for this in the Netherlands at the FEHAC. Further information on this Identity Card can be found at: www.fehac.nl/fiva-id-cards. If you park your vintage car within the Umwelt zone, you must place a copy of your Dutch registration certificate or the said Identity Card clearly visible.